Privacy Policy

Effective Date: June 8, 2026

Graphite Insurance Agency is committed to protecting the privacy of visitors, prospects, customers, applicants, insureds, and business contacts. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit our website, contact us, request a quote, submit information, communicate with us, or otherwise use our online services.

Graphite Insurance Agency is a brand of Graphite Group LLC. References to “Graphite,” “we,” “us,” or “our” mean Graphite Group LLC d/b/a Graphite Insurance Agency.

1. What This Policy Covers

This Privacy Policy applies to information collected through our website, online forms, email communications, quote requests, document submissions, and other online services that link to or reference this Privacy Policy.

This Privacy Policy does not apply to websites, platforms, services, portals, or systems operated by third parties, including insurance companies, wholesalers, managing general agencies, premium finance companies, rating vendors, document-signing platforms, payment processors, or other third-party providers. Those third parties may have their own privacy policies and practices.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Name, company name, DBA, and business contact information
• Email address, phone number, mailing address, physical address, and garaging address
• DOT number, MC number, FEIN, business entity details, ownership information, and operating information
• Driver information, including driver names, dates of birth, license details, CDL status, driving experience, violations, accidents, and employment status
• Vehicle information, including VINs, values, garaging, radius, ownership, leased status, and use
• Trailer information, including ownership, interchange arrangements, non-owned trailer exposures, and values
• Cargo, commodity, route, radius, mileage, revenue, and operational information
• Insurance information, including current carrier, renewal date, policy details, limits, deductibles, claims, loss runs, cancellations, non-renewals, inspections, safety information, and regulatory history
• Documents or information submitted for quoting, underwriting, servicing, renewals, claims assistance, certificates, filings, or review
• Any other information you choose to provide to us

If we add online quote forms, client portals, document upload tools, or similar features, we may collect the information submitted through those tools in order to review your request, communicate with you, and provide insurance-related services.

3. Information Collected Automatically

When you visit our website or interact with our online services, certain information may be collected automatically by our website host, security providers, analytics tools, or similar technology. This may include:

• IP address
• Browser type and version
• Device type and operating system
• Approximate location based on IP address
• Pages visited
• Date and time of access
• Referring website or traffic source
• Domain names
• Screen or display settings
• Language preferences
• Security logs, request logs, and performance data
• Information used to detect malicious, fraudulent, automated, or suspicious activity

We may use Cloudflare or similar providers for hosting, security, analytics, performance, and protection against malicious traffic.

4. How We Use Information

We may use information for the following purposes:

• To respond to inquiries, quote requests, and service requests
• To prepare, submit, review, market, quote, bind, renew, endorse, cancel, reinstate, or service insurance applications and policies
• To communicate with you about coverage, renewals, documents, payments, certificates, filings, claims, or service matters
• To work with insurance companies, wholesalers, MGAs, brokers, underwriting facilities, premium finance companies, inspection companies, rating vendors, MVR vendors, and other insurance-related service providers
• To verify information and help protect against fraud, unauthorized access, or misuse
• To maintain website security and monitor for malicious, deceptive, fraudulent, or illegal activity
• To improve our website, services, communications, and business operations
• To comply with legal, regulatory, licensing, contractual, audit, or recordkeeping obligations
• To send business communications or marketing messages where permitted by law
• To perform day-to-day business operations

5. How We Share Information

We do not sell personal information.

However, we may share information as reasonably necessary to conduct insurance business, provide services, operate our agency, protect our systems, or comply with law. This may include sharing information with:

• Insurance companies
• Wholesalers
• Managing general agencies
• Brokers
• Underwriting facilities
• Premium finance companies
• Rating vendors
• MVR vendors
• Inspection companies
• Claims representatives
• Certificate holders or parties you authorize
• Service providers that support our website, email, storage, document management, security, analytics, or business systems
• Regulators, licensing authorities, law enforcement, courts, or governmental entities when required or permitted by law
• Attorneys, accountants, compliance consultants, or other professional advisors
• Other parties with your consent or at your direction

Insurance quoting and servicing may require us to share business, vehicle, driver, loss, policy, financial, and regulatory information with insurance markets and insurance-related service providers.

We may also share aggregated or de-identified information that does not reasonably identify you or your business.

6. Business Transfers

If Graphite Group LLC, Graphite Insurance Agency, or any portion of our business is sold, transferred, merged, reorganized, dissolved, or otherwise involved in a business transaction, information we maintain may be transferred as part of that transaction, subject to applicable law.

7. Email Communications and Marketing

We may send emails related to inquiries, quotes, renewals, policy servicing, business communications, certificates, filings, claims assistance, or marketing.

If you receive a marketing email from us and do not wish to receive further marketing emails, you may reply with “remove” or contact us at info@graphiteinsurance.com.

We will make reasonable efforts to honor opt-out requests in accordance with applicable law. Please note that we may still send non-marketing communications related to active quotes, policies, transactions, legal notices, service matters, claims, billing, compliance, or other business purposes.

8. Email Security Notice

Email transmitted over the internet may not always be secure. You should avoid sending highly sensitive information through unsecured email unless you understand and accept the risk.

We will not ask you to send passwords, full account login credentials, or other highly sensitive security credentials through ordinary email.

If you need to submit sensitive insurance documents, driver information, financial information, or other confidential materials, we may provide or recommend a more secure method where appropriate.

9. Cookies, Analytics, and Similar Technologies

Our website may use cookies, analytics tools, pixels, web beacons, security tools, or similar technologies to:

• Operate and secure the website
• Understand website traffic and usage
• Measure performance
• Improve user experience
• Detect suspicious or malicious activity
• Support marketing or communication efforts

Cookies are small files stored on your device. Some cookies may be session-based and expire when you close your browser. Others may remain on your device for a longer period.

You can adjust your browser settings to block or delete cookies. However, some website features may not function properly if cookies are disabled.

If we later use Google Analytics, advertising pixels, social media plugins, or similar third-party tools, those providers may collect information according to their own privacy policies.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, portals, services, or resources. We are not responsible for the privacy practices, security, accuracy, content, or availability of third-party websites or services.

Before providing information to a third party, you should review that third party’s privacy policy and terms.

11. Social Media

If Graphite maintains pages or profiles on social media platforms, your interactions with those platforms are governed by the privacy policies and terms of those platforms.

Do not post confidential insurance, financial, driver, claim, policy, or business information publicly on social media. If you post information publicly that we believe should not be public, we may remove or hide it where we have the ability to do so.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include secure files, access controls, password protection, encryption where appropriate, security monitoring, vendor oversight, and other protective measures.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including quoting, servicing, renewals, business operations, legal compliance, dispute resolution, regulatory obligations, recordkeeping, audits, and fraud prevention.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and business needs.

14. Accuracy and Correction of Information

Accurate information is important for insurance quoting, underwriting, servicing, and compliance.

You may contact us to request that we update, correct, or review certain information we maintain about you or your business. We may need to verify your identity or authority before responding to certain requests.

Incomplete, inaccurate, outdated, or misleading information may affect insurance quotes, eligibility, coverage, premiums, claims, renewals, cancellations, or other insurance-related matters.

15. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, or information about how your data is used or shared.

To make a privacy-related request, contact us at info@graphiteinsurance.com.

We may need to verify your identity and authority before responding. We will respond to applicable requests in accordance with applicable law.

16. California and Other State Privacy Rights

Certain state privacy laws, including California privacy laws, may provide residents of those states with additional rights regarding personal information.

Graphite does not sell personal information. If our practices change or if additional state-specific disclosures become required, we may update this Privacy Policy or provide a separate state-specific privacy notice.

17. Do Not Track and Global Privacy Signals

Some browsers or tools may transmit “Do Not Track” or similar signals. At this time, our website may not respond to all such signals.

If we use tools or providers that support Global Privacy Control or similar privacy preference signals, we may honor such signals as required by applicable law.

18. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect, maintain, or use personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete it.

19. Visitors Outside the United States

Our website and services are intended primarily for users in the United States. If you access our website from outside the United States, your information may be processed, stored, or transferred in the United States, where privacy laws may differ from those in your location.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when posted on our website, unless otherwise stated.

If we make material changes, we may provide notice by updating the effective date, posting a notice on our website, or using another reasonable method.

Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your information, contact us:

Graphite Insurance Agency
Graphite Group LLC d/b/a Graphite Insurance Agency
Email: info@graphiteinsurance.com
Phone: +1 630-456-2112